Refund & Cancellation Policy

Effective Date: January 1, 2025 · Ay Tasarim LLC · Florida, USA

This policy outlines the terms under which Ay Tasarim LLC processes refunds and cancellations for purchases made through the N-400 Tracker service.

1. Pricing Overview

Product	Price	What You Get
Premium Package	$9.99 USD	Cloud sync + 3 N-400 CSV downloads (one-time payment)
Additional Download Credit	$2.99 USD	+1 additional N-400 CSV download

2. Digital Product Status

The Premium Package and Additional Download Credits are classified as "instantly delivered digital content." The service is considered rendered and consumed as soon as the user:

• Utilizes a CSV download credit to generate and download a report, or

• Successfully syncs their travel data to the cloud.

Important: Because of the nature of digital goods, Ay Tasarim LLC does not issue refunds for purchased credits or premium upgrades, except in the specific circumstances described below. We strongly encourage you to utilize our free calculation tools to verify the accuracy of your data before making a purchase.

3. Refund Conditions

Ay Tasarim LLC will issue a full refund only in the following circumstances:

Technical Failure: The service is completely inaccessible due to a prolonged technical failure on our end (exceeding 72 hours of continuous downtime), and no workaround is available.

Duplicate Charge: You were charged more than once for the same product due to a payment system error.

Unused Credits: If you request a refund before using any of your CSV download credits and before syncing any data to the cloud, we may issue a refund at our discretion.

4. How to Request a Refund

To request a refund under the eligible conditions above, contact us at support@n400tracker.com within 14 days of your purchase, including your order details and a description of the issue. We will respond within 5 business days.

5. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to suspend your account pending the resolution of the dispute.

6. Governing Law

This Refund and Cancellation Policy is governed by the laws of the State of Florida, United States of America.

7. Contact

Questions about our refund policy? Contact us at support@n400tracker.com.